Reurn & Refund Policy
At Pet Buddy, your pet's health and your satisfaction are our top priorities. Because we sell pet food and consumable products, we follow strict hygiene and safety standards when handling returns.
Eligibility for Returns
You may request a return within 14 days of receiving your order, provided that:
- The product is unopened, unused, and in its original sealed packaging
- All labels, seals, and packaging remain intact
- You have the order number or proof of purchase
For hygiene and pet safety reasons, we cannot accept returns on opened food products, including dry food, wet food, and treats — unless the product is defective.
Damaged, Defective, or Wrong Items
If you receive a damaged, expired, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product and packaging
We will arrange a free replacement or full refund — no need to return the damaged item unless requested.
Non-Returnable Items
- Opened or partially used food, treats, or supplements
- Products purchased on clearance or final sale
- Items damaged due to improper storage after delivery
How to Request a Return
- Contact our support team via [email/WhatsApp/phone] with your order number
- Our team will review your request within 1–2 business days
- Once approved, ship the item back to us or hand it to our courier
- Refunds are processed after we receive and inspect the product
Refunds
- Approved refunds are issued to your original payment method within 7–14 business days
- Cash on Delivery orders are refunded via [bank transfer / store credit / mobile wallet]
- Original shipping fees are non-refundable unless the return is due to our error
Exchanges
Want a different flavor or size? Contact us and we'll help you exchange any eligible unopened product for one of equal value.